​
SHIPPING AND RETURNS
​
Shipping
​
We try our best to ship all packages within 48 hours of receipt of the order from our Mesa, Arizona location (excluding weekends and holidays). Order fulfillment and shipping timelines are currently experiencing slight delays due to COVID-19 safety protocols. Please allow up to 10 business days of additional processing time for orders placed with Ground Shipping during and after sales, as well as during season launch periods. If you need to receive your order quickly, please select an expedited shipping option when checking out. All orders placed with expedited shipping will be prioritized and sent out same day if the order is received before 12pm MST Monday-Friday.
Shipping rates are calculated at checkout. Please add the items you'd like to your cart and then enter your shipping address at checkout to determine shipping cost. You do not have to provide any payment info in order to see the shipping cost.
We currently offer free Ground Shipping for orders totaling $500 USD or more before tax. Once your cart passes this threshold Ground Shipping will show up automatically at checkout as an option at no cost.
Please make sure that your order is shipping to a secure location. We cannot ship to PO Boxes at this time. We do not ship internationally at this time. For any special requests, please contact info@ecointeriors.com.
Please note our offices are closed on Memorial Day, July 4th, Labor Day, Thanksgiving/Black Friday, Christmas Eve, Christmas Day, and New Year's Eve.
​
Return and Refund Policy
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. Customer will be responsible for return shipment of the product to us.
For any damaged product, we will replace the product. Or if we are unable replace the product within a reasonable time, the customer will be entitled to a full refund. We may or may not require the return of the product to us. We will pay for shipment of replaced products to customer and for return shipment of the product to us (if applicable).
​